![]() Sometimes, though, it will be a partner FedEx operation that allows for HAL pickup.Īfter selecting where you want your package to be held and confirming the location you are good to go.Īll you have to worry about from there is showing up at the location, presenting an ID that matches the name on the package, and collecting your FedEx delivery – all without any headache or hassle whatsoever! Most of the time this is going to be either a regional distribution center or a physical retail operation. Provided you’re able to initiate the HAL, though, you’re going to need to pick a local FedEx location that you want your package to be held for you. If the option is grayed out, however, that means that the package is already in the delivery initiation process and you’ll have to wait until your driver attempts delivery to make any potential changes. Run through the options, find the Hold at Location option, and then click on it to start the process. This option is going to let you run through a couple of different choices, including an option to “Delivered to Another Address” – though that will cost you a little bit extra. If you’re going to use the website, you’ll want to log on using your username and then input your tracking information for the package that you want to be held in place.įrom there, you’ll be prompted with the option to “customize delivery”. But the second that it is on a truck and that truck leaves a FedEx facility to initiate delivery you’re going to be out of luck.Īs long as you check the tracking and start your HAL request before delivery is attempted, though, you’ll be good to go.Īs mentioned a moment ago, you’ll need to initiate the HAL process all on your own either by calling customer service or using the online tools to start the process yourself. You have plenty of opportunity to get out in front of that package. To take advantage of HAL, though, you’ll either need to contact FedEx directly (using their toll-free customer service line, 1-80) or you’ll need to jump on the website and initiate the HAL on your own.īefore you get started with that, though, it’s important to understand that you can only start the HAL process if your package hasn’t been loaded onto a delivery vehicle and scheduled for delivery that day. Other shipping services (like UPS, for example) regularly charge for this kind of delivery hold. They are always trying to add more value, always trying to grow their customer relations, and aren’t trying to squeeze every penny of profit from their customer base. The fact that this service is completely free is another testament to the way that FedEx sees their customers. Let’s run through this process together right now.įedEx offers the ability to pick up your package personally before delivery is attempted as a 100% free service that they call “ Hold at Location”. And it’s why they were able to promise “when it absolutely, positively has to be there overnight” – the competitive advantage that differentiated them from all other shipping companies and built the FedEx empire.īest of all, it (usually) takes nothing more than a quick phone call to FedEx to have your package held for you so that you can come and pick it up. It’s why they are able to route and move packages more efficiently than maybe anyone else in the business. This is why FedEx offers such accurate tracking information. One of the most innovative and technologically savvy logistics companies on the planet, FedEx really rose to prominence thanks to the investments that they made in their logistical chain. ![]() You’ll be glad to know that in the overwhelming majority of situations it’s really easy to pick up a package from FedEx before delivery has been initiated.Ī lot of this is due to the fact that FedEx really has their logistics nailed down pat. In this detailed guide we run through just about everything you need to know about picking up a package from FedEx before delivery is completed as well as having that package rerouted or held for you until you can come by and grab it yourself.Ĭan I Pick Up a Package From FedEx Before Delivery? Especially when you’re working with a company like FedEx, a company known for their world-class customer service. Luckily, though, it’s easier today than ever before to have your package rerouted. Most folks just don’t want to deal with the headache and hassle – and who could blame them? “Porch pirate” crime is skyrocketing year after year, but there are a whole bunch of other things that can happen to your package when dropped off and left unattended. ![]() There’s always a lot of stress and anxiety when you know you are going to be around to accept a package, even from a delivery services as reputable as FedEx. ![]()
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